Terms for using FlowOps.

These terms form the agreement for using FlowOps.

FlowOps is operated by Web Creators UK Ltd, company number 15078752, with registered office at Victory House, 46 Victoria Road, Surbiton, England, KT6 4JL.

FlowOps is intended primarily for businesses and people acting for business purposes. If you use FlowOps on behalf of an organisation, you confirm that you are authorised to accept these terms for that organisation. In that case, references to you include the organisation.

If mandatory consumer rights apply to you despite the business purpose of FlowOps, nothing in these terms removes or reduces rights that cannot lawfully be excluded or limited.

These terms, the Privacy Policy, the information shown at signup or checkout, and any separate written agreement accepted by both parties form the agreement for the relevant service. If a separately signed agreement conflicts with these standard terms, the separately signed agreement takes priority for the subject it covers.

The organisation controls who can access its workspace.

• ✓Account information must be accurate and kept reasonably current.
• ✓Login credentials must be kept confidential and must not be shared in a way that bypasses authorised access controls.
• ✓The workspace owner is responsible for inviting authorised users, assigning appropriate roles and removing access when it is no longer required.
• ✓You must notify us promptly if you reasonably suspect unauthorised access, credential compromise or misuse of the service.

Activity performed through an authorised account may be treated as activity of the organisation unless we have been notified of unauthorised access and had a reasonable opportunity to respond.

Pricing and renewal should be clear before you pay.

The public FlowOps offer may include a 14 day free trial. The signup or checkout flow will tell you whether a payment method is required, when paid access begins, the price, billing frequency, taxes where applicable and whether a subscription renews automatically.

If you purchase a recurring subscription, it will continue for successive billing periods until cancelled in accordance with the cancellation method made available to you. We will not rely on a hidden renewal term. The price and renewal information shown when you subscribe forms part of this agreement.

You authorise the payment provider to charge amounts properly due under the subscription you select. You are responsible for keeping payment and billing information current.

We may change subscription prices. Where a change affects an existing paid subscription, we will provide reasonable advance notice before the change applies to a future renewal, unless a shorter period is required by law, tax or another circumstance outside our reasonable control.

Use FlowOps lawfully and in a way that does not harm the service or other people.

You must not use FlowOps to break the law, infringe rights, harass or deceive people, distribute malicious code, gain unauthorised access, interfere with security, deliberately overload the service, scrape or extract data without permission, or use the service in a way that creates an unreasonable security or operational risk.

You must not reverse engineer, decompile or attempt to derive source code except to the limited extent that applicable law gives a right that cannot be excluded by contract.

You are responsible for the legality and accuracy of content you place in FlowOps and for ensuring that your use of customer, employee, contractor or other personal information complies with applicable data protection and communications laws.

Your organisation controls its workspace information and FlowOps processes it to provide the service.

You retain the rights you have in customer details, bookings, schedules, messages, files and other content entered into your workspace. You grant Web Creators UK Ltd the rights necessary to host, store, transmit, organise, secure, display and otherwise process that content only so far as needed to provide, maintain, secure and support FlowOps and comply with law.

Where Web Creators UK Ltd processes personal information on behalf of your organisation, the following data processing terms apply unless a separate Data Processing Agreement signed by both parties applies instead.

• ✓People authorised to process customer personal information are subject to appropriate confidentiality obligations.
• ✓We will maintain technical and organisational security measures appropriate to the risk of the processing.
• ✓We will provide reasonable assistance with data subject requests, security incidents, data protection impact assessments and regulatory consultations where required by applicable law and taking account of the nature of processing and information available to us.
• ✓If we become aware of a personal data breach affecting customer controlled personal information, we will notify the customer without undue delay and provide information reasonably available to us that is relevant to the customer response.
• ✓At the end of the service, we will delete or return customer personal information in accordance with the agreement and applicable law, subject to legitimate backup cycles and information we are legally required to retain.
• ✓We will make information reasonably necessary to demonstrate compliance with these processor obligations available to the customer and allow reasonable audits where required by applicable law, subject to confidentiality, security and proportionate access controls.

Where customer personal information is transferred internationally, we will use a transfer mechanism permitted by United Kingdom data protection law where one is required, together with any assessment and additional safeguards required for that transfer.

AI assistance supports authorised users and requires human review.

FlowOps AI may help structure requests, suggest information or work with context available in a workspace. AI output can be incomplete, inaccurate or unsuitable for a particular situation. Authorised users remain responsible for reviewing output and for decisions made using it.

Do not rely on FlowOps AI as professional legal, financial, medical, safety or other regulated advice. You must use appropriate qualified advice and human judgement where the consequences of an error could be significant.

You must not intentionally submit information to AI features where you do not have the right or lawful basis to use that information for the requested purpose.

We provide FlowOps with reasonable skill and care and continue to develop the product.

We will use reasonable skill and care in providing FlowOps. We do not promise that every feature will meet every business requirement or that the service will always be uninterrupted, completely error free or immune from events outside our reasonable control.

We may maintain, improve, replace, add or remove features as the product develops. Where a material change is reasonably likely to have a significant adverse effect on an existing paid customer, we will give reasonable notice where practical and required by the agreement or law.

Temporary disruption may occur because of maintenance, internet or infrastructure failures, security events, provider outages, legal requirements or other circumstances outside our reasonable control. We will take reasonable steps to restore affected services.

You keep your content and we keep the FlowOps product and technology.

Web Creators UK Ltd and its licensors own FlowOps, including the software, interface, design, brand, documentation and underlying technology. Subject to these terms and payment of any applicable fees, we grant you a limited, non exclusive, non transferable right to use FlowOps for your internal business operations during the service term.

You retain ownership of content you or your organisation lawfully places in FlowOps. You are responsible for ensuring you have the rights needed to provide that content and permit the processing necessary to provide the service.

If you voluntarily provide feedback or suggestions about FlowOps, you allow us to use them to improve and develop the service without payment or restriction, provided we do not use that permission to disclose your confidential information.

Both sides must protect confidential information appropriately.

Each party must use reasonable care to protect non public information received from the other party that is identified as confidential or that should reasonably be understood to be confidential. Confidential information may be used only for the relationship and disclosed only to people who need it and are subject to suitable confidentiality duties, unless disclosure is required by law.

Confidentiality does not apply to information that is lawfully public, already lawfully known without restriction, independently developed without use of the confidential information, or lawfully obtained from another source without confidentiality restrictions.

You are responsible for the security of your devices, credentials, user invitations and role assignments. We are responsible for maintaining security measures appropriate to the risks of operating the FlowOps service.

Access can end by cancellation, expiry or serious breach.

You may cancel a subscription using the cancellation controls made available to you or by contacting us. The effect of cancellation is described in the subscription section above and in any checkout terms that apply to the plan.

We may suspend or restrict access where reasonably necessary because of a serious breach, unlawful use, security risk, non payment, misuse that threatens the service, or a legal requirement. Where the circumstances allow, we will give reasonable notice and an opportunity to resolve a remediable issue before permanent termination.

We may terminate a free service or account by giving reasonable notice. We may terminate a paid service for material breach if the breach is not remedied within a reasonable period after notice where it can be remedied, or immediately where the breach is serious and cannot reasonably be remedied.

When access ends, the customer should export information it needs where export functionality is available. Deletion and retention of personal information will follow the data processing terms, Privacy Policy and applicable law.

Liability is limited only to the extent the law permits.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, neither party will be liable to the other for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of business opportunity or loss of goodwill arising from the service, to the extent such loss may lawfully be excluded in a business contract.

Subject to liabilities that cannot lawfully be limited, the total aggregate liability of Web Creators UK Ltd arising out of or in connection with the paid FlowOps service during any twelve month period will not exceed the total subscription fees paid or payable by the customer for FlowOps during the twelve months immediately before the event giving rise to the claim. If the service was provided free of charge, our aggregate liability will not exceed one hundred pounds, except where the law requires a higher amount.

The exclusions and cap above do not remove any separate service commitment or liability position expressly agreed in a written contract signed by both parties. They also do not remove mandatory statutory rights that apply to a person who is legally a consumer.

You remain responsible for operational decisions, customer commitments, staffing decisions, regulatory obligations and the accuracy of information or instructions entered into FlowOps by your authorised users.

These provisions explain how the agreement works as a whole.

• ✓If a provision is found invalid or unenforceable, the remaining provisions continue in effect and the affected provision will apply as far as the law permits.
• ✓A delay or failure to exercise a right does not waive that right.
• ✓Neither party may transfer the agreement without the other party’s consent, except that Web Creators UK Ltd may transfer it as part of a genuine merger, reorganisation, sale of the relevant business or transfer to an affiliate, provided this does not materially reduce the customer’s contractual protection.
• ✓A person who is not a party to the agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999, except where the agreement expressly states otherwise.
• ✓Neither party is liable for delay caused by circumstances outside its reasonable control, provided it takes reasonable steps to reduce the effect of the delay. Payment obligations already due are not excused by this provision.

We may update these standard terms to reflect changes in law, security, the service or our business. If a material change affects an existing paid subscription, we will provide reasonable advance notice where required and will not use a change clause to remove mandatory rights.

We aim to resolve issues directly before formal proceedings are needed.

If a dispute arises, each party should first give the other reasonable details of the issue and allow a reasonable opportunity to resolve it through good faith discussion.

For business customers, these terms and any non contractual obligations arising from them are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction, unless a separate written agreement states otherwise.

If you are legally a consumer, mandatory rights about applicable law, local courts or dispute remedies continue to apply and are not removed by this section.